Privacy Policy
1. Controller
Responsible for data processing on this website is:
Nordwärts Hotel GmbH
Steinmarner Str. 73–75
27476 Cuxhaven
Phone: +49 (0) 4721 310 79 55
Email: hello@nordic-vida-hotel.de
Represented by:
Marc Oswald & Björn Oswald
2. General Information
The protection of your personal data is important to us. We treat personal data confidentially and in accordance with statutory data protection regulations and this privacy policy.
When you visit this website, various personal data are collected. Personal data are data with which you can be personally identified.
This privacy policy explains what data we collect, what we use it for, and how this happens.
3. Hosting & Website
Our website is provided via Webflow. Additionally, the technical infrastructure and domain management are handled by ALL-INKL.COM.
When you visit the website, technical data may be automatically processed by the hosting provider, for example:
• IP address
• Browser type
• Operating system
• Time of page view
• Referrer URL
Processing is carried out for the technically flawless provision of the website.
4. Contact Form & Contacting Us
If you contact us via the contact form, email, or WhatsApp, your information, including the contact details you provide, will be stored to process your inquiry.
Processing is carried out exclusively for the purpose of handling your inquiry and any follow-up questions.
Contacting us via WhatsApp is voluntary. Please note that data may be transferred to WhatsApp Ireland Limited in this process.
5. Booking System & Digital Guest Journey
For bookings and digital guest services, we use external service providers and systems.
These include, in particular:
• Onepagebooking
• Straiv
• Apaleo / Apaleo Pay
• Adyen
• Salto Systems
During the booking process or digital check-in, personal data may be processed, for example:
• Name
• Contact details
• Booking information
• Payment data
• Arrival information
• Digital key and check-in data
Processing is carried out for the purpose of managing the hotel stay, the digital guest journey, and payment processing.
6. Payment Processing
Payments are processed cashless via external payment service providers such as Adyen and Apaleo Pay.
Payment data may be processed directly by the respective payment service provider. The privacy policies of the respective providers also apply.
7. Cookies & Consent Management
Our website uses cookies and similar technologies.
Some cookies are technically necessary, while others may be used for analysis, statistics, or marketing purposes.
When you visit the website for the first time, a corresponding cookie notice will be displayed. Non-essential cookies are only set with your consent.
8. Analytics, Tracking & Marketing Tools
We use online marketing and tracking technologies to analyze our website and evaluate marketing campaigns.
For this purpose, services from Google and Meta (Facebook / Instagram) may be used.
This may involve processing information about user behavior, such as:
• pages visited
• click behavior
• technical information
• conversion data
Processing is carried out based on your consent via the cookie consent tool.
9. Instagram
Our website may contain links to our Instagram profile.
When clicking on the link, the privacy policy of Meta Platforms Ireland Limited applies.
10. Google Maps
To display our location, content from Google Maps may be embedded.
When the map is loaded, personal data, particularly the IP address, may be transmitted to Google.
11. Guest Wi-Fi
We provide a Wi-Fi network for hotel guests.
During use, technical connection data may be processed to the extent necessary for the secure provision of the network.
12. Applications
If you send us applications by email, we process the submitted data exclusively for the purpose of processing your application.
The data will be treated confidentially and deleted in accordance with legal requirements after the application process is completed, unless there is a legal retention obligation.
13. Data Retention Period
Personal data is only stored for as long as is necessary to fulfill the respective purposes or as long as legal retention obligations exist.
14. Your Rights
You have the right at any time to:
• Information about your stored data
• Rectification of inaccurate data
• Erasure of your data
• Restriction of processing
• Data portability
• Object to processing
• Withdrawal of granted consents
You also have the right to lodge a complaint with the competent data protection supervisory authority.
15. Data Protection Officer
There is currently no legal obligation to appoint a data protection officer.
16. Updates to this Privacy Policy
We reserve the right to amend this privacy policy so that it always complies with current legal requirements or takes into account changes to our services.
